Shipping Information Bot Template

The conversation, step by step

These are the messages and questions in the template as it comes. Words in brackets are filled in from your business details or from the visitor's earlier answers. A visitor sees only the steps that match the buttons they choose, and you can change any wording, add steps or remove them in the flow builder.

1. Here's our shipping info!
2. Where are you located?
   • United States
   • Canada
   • International
3. US Shipping Options: Standard: $[Standard Shipping Price] ([Standard Shipping Days] business days) FREE on orders over $[Free Shipping Minimum ($)] Expedited: $[Expedited Shipping Price] ([Expedited Shipping Days] business days) Orders placed by [Same-Day Ship Cutoff Time] ship same day!
4. International shipping rates and delivery times vary by destination. Please email us at [Support Email] for a shipping quote to your country.
5. Anything else you'd like to know?
   • Track Existing Order
   • Shipping FAQs
   • That's all, thanks!
6. To track your order, please email [Support Email] with your order number and we'll send you tracking details right away.
7. Common shipping questions: Q: Can I change my shipping address? A: Contact us ASAP at [Support Email] before your order ships. Q: Do you ship to PO boxes? A: Yes, via standard shipping only. Q: What if my package is lost? A: Email us at [Support Email] and we'll investigate immediately.
8. Thanks for shopping with [Store Name]!

Questions your flow does not cover

A template answers the paths it was built for. To answer other questions in the visitor's own words, add AI answering for $25 a month: it replies from business information you provide as text, which the Alma team loads into your bot. The article on how a knowledge base chatbot works explains what to write.

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