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Templates · E-Commerce

Order Tracking Bot Template

Help customers check order status with order number lookup.

Best for
E-commerce stores
Estimated setup
5 minutes
You fill in
Store Name, Support Email, Website URL

The conversation, step by step

These are the messages and questions in the template as it comes. Words in brackets are filled in from your business details or from the visitor's earlier answers. A visitor sees only the steps that match the buttons they choose, and you can change any wording, add steps or remove them in the flow builder.

  1. Let's find your order!
  2. Please enter your order number: The visitor types a reply.
  3. And the email address used for the order: The visitor types an email address.
  4. The visitor is saved as a lead, tagged:
    • order-tracking
  5. Thanks! We have your order number. Order #[visitor's order number] A member of our team will follow up with detailed tracking information at [visitor's order email]. You can also check your order status anytime at [Website URL].
  6. Is there anything else I can help with?
    • I Have an Issue
    • Contact Support
    • That's all, thanks!
  7. Sorry to hear that! Please email us at [Support Email] with your order number and a description of the issue. We'll get back to you as soon as possible.
  8. You can reach our support team at [Support Email]. We typically respond within a few hours!
  9. Thanks for shopping with [Store Name]! Have a great day.

What you get with each lead

Every lead this template collects appears in your Alma leads inbox with the answers the visitor gave and these tags, so you can sort and follow up: order-tracking. Alma emails you when a new lead arrives. On the Growth plan and up you can also send leads to other software through Zapier, and the Agency plan adds webhooks.

Questions your flow does not cover

A template answers the paths it was built for. To answer other questions in the visitor's own words, add AI answering for $25 a month: it replies from business information you provide as text, which the Alma team loads into your bot. The article on how a knowledge base chatbot works explains what to write.

Start from this template and make it yours.

The free trial lasts 14 days. Pick this template, fill in your details, change any wording, and add the chatbot to your site with one line of code.

Use this template → See all templates

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