Contact
There is no ticket queue, chatbot sorting or automatic reply pretending to be a person. The small team that builds Alma reads every message. If we can answer in two sentences, you will have a reply by the end of the business day. If it needs more work, we will tell you when to expect a full answer.
Where to send it
All four topics go to the same small group, but choosing one helps your message reach the right person sooner. Pick the closest fit, or use the form below for anything else.
Sales
For pricing questions, the Agency tier ($199), running Alma across multiple client workspaces, annual-billing math, or anything that decides whether you sign up.
Support
For trial accounts, paid customers, questions about the flow builder (where you arrange the chatbot's questions) or the widget snippet (the code that adds the chat window to your site), connecting Zapier, webhooks or CampaignCNX+, or anything not working.
Partnerships
For agencies that want to run Alma for their clients, partners building connections on the API, consultants who refer clients, or anyone interested in joint marketing.
Press
For journalists, podcasters and newsletter writers who cover small-business software or political technology. We are glad to talk on background or on the record, and we can usually provide quotes within a day.
Or write to us
If none of the four topics above fits, this form sends your message directly to our inbox, and we will read it.
What happens next
Short questions get a reply the same business day. If yours needs research, we will confirm receipt that day and tell you when to expect an answer. We read messages in order, handle reports of something not working first, and do not leave urgent messages until after the weekend. If you find a bug, please email us rather than posting it on Twitter/X, because we can fix it faster that way.
The free trial lasts 14 days with no credit card. Pick a template, add the widget to your site, and see your first conversation come in. Most questions people send us are answered within 20 minutes of using the product.
Before you write
Most messages we receive cover one of these topics, so you may find your answer here without waiting for a reply.
Still have a question?
One inbox, read by a real person on the team. Whether your message is about sales, support, partnerships or press, we route it and reply the same business day for short questions.