Refund Policy

Thank you for subscribing to Alma. We want you to be satisfied with your purchase. This Refund Policy explains when and how you can request a refund.

Subscription Plans

Monthly Subscriptions

Monthly subscription fees are non-refundable. When you cancel a monthly subscription:

• Your subscription remains active until the end of your current billing period
• You will not be charged for the following month
• No partial refunds are provided for unused days

Annual Subscriptions

Annual subscription fees are non-refundable after the first 14 days.

14-Day Satisfaction Guarantee: If you are not satisfied with your annual subscription, you may request a full refund within 14 days of your initial purchase. To qualify:

• You must request the refund within 14 days of payment
• This applies to new annual subscriptions only, not renewals
• Contact alma@huntercreativemedia.com with your account email and reason for refund

After 14 days, annual subscriptions are non-refundable. Cancellation will prevent future renewals, but no partial refund will be issued.

Free Trial

If you cancel during your free trial period:

• You will not be charged
• Your access ends when the trial expires
• No payment information will be billed

White Glove Services

Before Work Begins

If you purchase a White Glove service (Basic or Premium) and request a refund before we begin setup work, you are entitled to a full refund.

After Work Begins

Once we begin working on your bot setup:

• Basic Setup ($299): Non-refundable once customization begins
• Premium Setup ($499): Non-refundable once customization or training call scheduling begins

If we are unable to complete the agreed-upon setup for reasons within our control, we will provide a full refund or credit toward future services at your choice.

How to Request a Refund

To request a refund:

1. Email alma@huntercreativemedia.com with the subject line "Refund Request"
2. Include your account email address
3. Provide a brief explanation for your request
4. For White Glove services, include your order confirmation

We will respond within 2 business days. Approved refunds are processed within 5–10 business days and credited to your original payment method.

Exceptions

We may provide refunds outside of this policy in the following situations:

• Service outages or technical issues that significantly impacted your use
• Billing errors on our part
• Other circumstances at our discretion

Chargebacks

If you initiate a chargeback or payment dispute with your bank or credit card company instead of contacting us first, we reserve the right to suspend your account immediately. Please contact us at alma@huntercreativemedia.com to resolve billing issues directly.

Changes to This Policy

We may update this Refund Policy from time to time. Changes apply to purchases made after the policy update. The current policy at the time of your purchase governs your refund rights.

Contact

Questions about refunds? Contact us:

Hunter Creative Media & Design
Brian Hunter
Email: alma@huntercreativemedia.com
Website: https://helloalma.chat

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By purchasing an Alma subscription or White Glove service, you acknowledge that you have read and understood this Refund Policy.