Does it integrate with ServiceTitan, Housecall Pro, or Jobber?
There are no native integrations today. The connection is made with a Zapier zap or, on the Agency plan and up, a webhook, and both work reliably. Every Alma lead can be sent with the full details (name, phone, service type, address, urgency), and Zapier or Make passes them into ServiceTitan, Housecall Pro, Jobber, Workiz, FieldEdge, or Repairshopr. This approach has worked for every company on the platform so far.
Can it actually dispatch a tech, or just capture the lead?
Alma records and forwards the lead, and your FSM software dispatches the technician. Alma handles the conversation: it asks the screening questions, checks the service area, flags urgency, and sends the organized lead to your email or, through Zapier, to your FSM software. Truck routing and technician assignment stay in ServiceTitan or Housecall Pro.
How does it handle service-area checks?
Enter your covered ZIP codes or a radius around your office. The Service Area Checker template, or any flow that includes the service-area step, then checks the address before the lead is created. If the homeowner is outside your area, the bot says so politely and offers to take their information in case you expand. If they are inside your area, the conversation continues to scheduling.
How does it sort emergency and scheduled jobs?
The Emergency Service template asks about urgency first: emergency, same-day, this week, or scheduled. An emergency answer sends an urgent-lead alert (a priority hot-lead email to the office), while scheduled jobs go into the regular estimate queue. You decide what counts as an emergency for your trade, such as a burst pipe, no AC in summer, no heat in winter, electricity out, or a roof that is actively leaking.
Can I have separate bots for residential vs. commercial?
Yes, on the Growth tier ($79/mo) and above. Growth includes 5 active bots, and Agency includes 20. Most multi-trade companies run one residential Quote Request flow, one commercial Quote Request flow, an Emergency Service flow, and a Maintenance Plan Upsell. All four fit within the Growth tier.
How does Alma work for multi-trade or multi-location companies?
The Agency tier ($199/mo) includes sub-account workspaces (separate account areas), which our team turns on when the account is set up, with one workspace for each trade or location. A company offering HVAC, plumbing, and electrical can keep each trade's bots, leads, and reporting fully separate in its own workspace. A regional franchise can do the same for separate locations under one parent account.
Will the widget slow my site down, and does it work on a phone?
The widget is one line of JavaScript that loads after your page content, so your pages load at the same speed they do now. On a phone the chat opens full screen instead of in a small corner window, and phones are where most after-hours homeowners find you. You choose which pages it appears on, either the whole site or only the service and contact pages, and you set the colors, the bubble position, and the greeting to match your brand. It installs the same way on WordPress, Squarespace, Wix, or a custom theme.
How fast is setup, really?
Setup takes under thirty minutes for most owners. The home-services templates are pre-built, with service-type lists, urgency flags, service-area checks, and callback-window questions already in place. You edit the wording (your services, your ZIP codes, your after-hours number), paste the widget snippet on your site, and wait for the first conversation. The longest part is usually deciding which trade flows you want to turn on.
