Templates · E-Commerce

E-Commerce Welcome Bot Template

Guide visitors to products, deals, order tracking, or support.

Best for
Online stores
Estimated setup
5 minutes
You fill in
Store Name, Website URL, Support Email

The conversation, step by step

These are the messages and questions in the template as it comes. Words in brackets are filled in from your business details or from the visitor's earlier answers. A visitor sees only the steps that match the buttons they choose, and you can change any wording, add steps or remove them in the flow builder.

  1. Hey there! Welcome to [Store Name]! I'm here to help you find what you're looking for.
  2. What can I help you with today?
    • Browse Products
    • Track My Order
    • Help with Returns
    • Find a Product
    • Talk to Support
  3. Great choice! Head over to our store to explore our latest collections. [Website URL]
  4. No problem! To track your order, please have your order number and email ready. One of our team members can help you at [Support Email].
  5. Sorry to hear something wasn't right! Please reach out to us at [Support Email] with your order number and we'll get it sorted.
  6. I'd love to help you find something! Browse our catalog at [Website URL] or tell me what you're looking for.
  7. You can reach our support team at [Support Email]. We typically respond within a few hours!
  8. Is there anything else I can help you with?

Questions your flow does not cover

A template answers the paths it was built for. To answer other questions in the visitor's own words, add AI answering for $25 a month: it replies from business information you provide as text, which the Alma team loads into your bot. The article on how a knowledge base chatbot works explains what to write.

Start from this template and make it yours.

The free trial lasts 14 days. Pick this template, fill in your details, change any wording, and add the chatbot to your site with one line of code.

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