Product Q&A Bot Template

The conversation, step by step

These are the messages and questions in the template as it comes. Words in brackets are filled in from your business details or from the visitor's earlier answers. A visitor sees only the steps that match the buttons they choose, and you can change any wording, add steps or remove them in the flow builder.

1. Have questions about a product? I'm here to help!
2. What would you like to know?
   • Materials/Ingredients
   • Size & Fit
   • Care Instructions
   • Shipping & Returns
   • Reviews & Ratings
   • Ask Something Else
3. You can find detailed material and ingredient information on each product page at [Website URL]. Look for the 'Details' or 'Materials' tab below the product description.
4. Each product page includes a size chart. If you're between sizes, we generally recommend sizing up for a more comfortable fit. Check our size guide at [Website URL] for detailed measurements.
5. Care instructions are listed on each product page and on the item's label. For specific care questions, feel free to email us at [Support Email].
6. We offer standard and expedited shipping options. Returns are easy within our return window. Visit [Website URL] for full shipping and return policy details.
7. Customer reviews and ratings are available on each product page. Scroll down to the 'Reviews' section to see what other customers think!
8. What's your question? The visitor types a reply.
9. Great question! I'll pass it to our product expert, who will get back to you. You can also reach us directly at [Support Email].
10. Can I help with anything else?
    • Ask Another Question
    • That's all, thanks!
11. Happy shopping at [Store Name]! Don't hesitate to reach out if you have more questions.

Questions your flow does not cover

A template answers the paths it was built for. To answer other questions in the visitor's own words, add AI answering for $25 a month: it replies from business information you provide as text, which the Alma team loads into your bot. The article on how a knowledge base chatbot works explains what to write.

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