Templates · E-Commerce

Abandoned Cart Recovery Bot Template

Re-engage shoppers who left items in cart with reminders and incentives.

Best for
E-commerce stores
Estimated setup
5 minutes
You fill in
Store Name, Follow-Up Discount Percentage, Discount Code, Cart Page URL

The conversation, step by step

These are the messages and questions in the template as it comes. Words in brackets are filled in from your business details or from the visitor's earlier answers. A visitor sees only the steps that match the buttons they choose, and you can change any wording, add steps or remove them in the flow builder.

  1. Hey! You left some great items in your cart at [Store Name]. Ready to complete your order?
  2. What would you like to do?
    • Complete Purchase
    • View My Cart
    • I have a question
    • Remove Items
  3. The visitor is saved as a lead, tagged:
    • cart-recovery-clicked
  4. Great! Head over to your cart to finish checking out: [Cart Page URL] Happy shopping!
  5. Sure! What would you like to know? The visitor types a reply.
  6. Thanks for your question! A member of our team will follow up shortly. In the meantime, here's [Follow-Up Discount Percentage]% off to sweeten the deal: Use code: [Discount Code] Expires in 24 hours!
  7. No problem! You can update your cart anytime at [Cart Page URL]. We hope to see you back soon!
  8. Ready to save?
    • Apply Discount & Checkout

What you get with each lead

Every lead this template collects appears in your Alma leads inbox with the answers the visitor gave and these tags, so you can sort and follow up: cart-recovery-clicked. Alma emails you when a new lead arrives. On the Growth plan and up you can also send leads to other software through Zapier, and the Agency plan adds webhooks.

Questions your flow does not cover

A template answers the paths it was built for. To answer other questions in the visitor's own words, add AI answering for $25 a month: it replies from business information you provide as text, which the Alma team loads into your bot. The article on how a knowledge base chatbot works explains what to write.

Start from this template and make it yours.

The free trial lasts 14 days. Pick this template, fill in your details, change any wording, and add the chatbot to your site with one line of code.

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