Student Support Bot Template

The conversation, step by step

These are the messages and questions in the template as it comes. Words in brackets are filled in from your business details or from the visitor's earlier answers. A visitor sees only the steps that match the buttons they choose, and you can change any wording, add steps or remove them in the flow builder.

1. Hi! How can I help you today?
   • Course Registration
   • Grades & Transcripts
   • Financial Aid
   • Technical Support
   • Talk to Advisor
   • Other
2. You can access that through the student portal: [Student Portal Link] Need additional help?
3. What are you having trouble with?
   • Login Issues
   • Course Access
   • Video/Audio Problems
   • Assignment Submission
   • Other
4. Let's get you back in! Have you tried resetting your password?
   • Yes, didn't work
   • No, I'll try that
   • Forgot my username
5. Here's the password reset link: [Password Reset Link] If that doesn't work, tell us below and we'll pass it to tech support.
6. Is there anything else I can help with?
   • Yes, I need more help
   • No, that solved it!
7. I'll pass this to our support team. What's the best email to reach you? The visitor types an email address.
8. Brief description of your issue: The visitor types a reply.
9. The visitor is saved as a lead, tagged:
   • student_support_request
10. A support specialist will follow up within [Support Response Time]. You can also email [Support Email] directly. Thank you!

What you get with each lead

Every lead this template collects appears in your Alma leads inbox with the answers the visitor gave and these tags, so you can sort and follow up: student_support_request. Alma emails you when a new lead arrives. On the Growth plan and up you can also send leads to other software through Zapier, and the Agency plan adds webhooks.

Questions your flow does not cover

A template answers the paths it was built for. To answer other questions in the visitor's own words, add AI answering for $25 a month: it replies from business information you provide as text, which the Alma team loads into your bot. The article on how a knowledge base chatbot works explains what to write.

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