Course Feedback Bot Template

The conversation, step by step

These are the messages and questions in the template as it comes. Words in brackets are filled in from your business details or from the visitor's earlier answers. A visitor sees only the steps that match the buttons they choose, and you can change any wording, add steps or remove them in the flow builder.

1. Congratulations on completing [Course/Module Name]! We'd love your feedback (takes 1 minute). Overall, how would you rate this course?
   • Excellent
   • Good
   • Average
   • Below Average
   • Poor
2. How was the instructor?
   • Excellent - very clear
   • Good
   • Could improve
3. Was the content relevant to your goals?
   • Very relevant
   • Somewhat relevant
   • Not very relevant
4. What was the best part of this course? The visitor types a reply.
5. What could be improved? The visitor types a reply.
6. Would you recommend this course to others?
   • Definitely!
   • Probably
   • Not sure
   • No
7. The visitor is saved as a lead, tagged:
   • course_feedback_submitted
8. Thank you for your feedback! Your input helps us make [Institution Name] even better. We appreciate your time!

What you get with each lead

Every lead this template collects appears in your Alma leads inbox with the answers the visitor gave and these tags, so you can sort and follow up: course_feedback_submitted. Alma emails you when a new lead arrives. On the Growth plan and up you can also send leads to other software through Zapier, and the Agency plan adds webhooks.

Questions your flow does not cover

A template answers the paths it was built for. To answer other questions in the visitor's own words, add AI answering for $25 a month: it replies from business information you provide as text, which the Alma team loads into your bot. The article on how a knowledge base chatbot works explains what to write.

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