Review Request Campaign Chatbot Template

The conversation, step by step

These are the messages and questions in the template as it comes. Words in brackets are filled in from your business details or from the visitor's earlier answers. A visitor sees only the steps that match the buttons they choose, and you can change any wording, add steps or remove them in the flow builder.

1. Hey [first name]! 👋 Hope you're doing great!
2. We'd love to hear about your experience with [Your Business Name]! ⭐ Your review helps other people find us and means the world to our team.
3. The next step depends on an earlier answer.
4. 🎁 Plus: [Incentive for reviewing (optional)]
5. Would you mind leaving a quick review? It only takes 30 seconds!
   • ⭐ Review on Google
   • 📘 Review on Facebook
   • 🔶 Review on Yelp
   • Maybe later
   • I already did!
6. Awesome! Here's the link: [Google Review Link] Even a few words helps! Thank you SO much! 🙏
7. The visitor is saved as a lead, tagged:
   • review_requested
   • google_review
8. Thank you! Here's the link: [Facebook Review Link (optional)] We really appreciate it! 🙏
9. The visitor is saved as a lead, tagged:
   • review_requested
   • facebook_review
10. Thanks! Here's the link: [Yelp Review Link (optional)] Your support means everything! 🙏
11. The visitor is saved as a lead, tagged:
    • review_requested
    • yelp_review
12. 💡 Quick tip: Mentioning specific things you liked (the product, service, staff) helps others know what to expect! Thanks again, [first name]! You're the best! 🌟
13. No problem at all! If you ever have a moment, we'd love to hear from you. Here's the link for when you're ready: [Google Review Link] Thanks for being a customer! 💙
14. The visitor is saved as a lead, tagged:
    • review_maybe_later
15. Oh amazing! Thank you so much! 🎉 We really appreciate you taking the time to share your experience. You're awesome! 🌟
16. The visitor is saved as a lead, tagged:
    • left_review
    • vip_customer

What you get with each lead

Every lead this template collects appears in your Alma leads inbox with the answers the visitor gave and these tags, so you can sort and follow up: review_requested, google_review, facebook_review, yelp_review, review_maybe_later, left_review, vip_customer. Alma emails you when a new lead arrives. On the Growth plan and up you can also send leads to other software through Zapier, and the Agency plan adds webhooks.

Questions your flow does not cover

A template answers the paths it was built for. To answer other questions in the visitor's own words, add AI answering for $25 a month: it replies from business information you provide as text, which the Alma team loads into your bot. The article on how a knowledge base chatbot works explains what to write.

More retargeting & follow-up templates

• Cold Lead ReactivationRe-engage leads who went cold with a special offer or check-in.
• Abandoned Conversation Follow-upRe-engage users who started but didn't complete a conversation.
• Post-Purchase Follow-upCheck in after purchase, gather feedback, and encourage reviews.
• Appointment Reminder & ConfirmationSend appointment reminders and allow easy rescheduling.
• Win-Back CampaignRe-engage inactive customers with a special offer.