Abandoned Conversation Follow-up Chatbot Template

The conversation, step by step

These are the messages and questions in the template as it comes. Words in brackets are filled in from your business details or from the visitor's earlier answers. A visitor sees only the steps that match the buttons they choose, and you can change any wording, add steps or remove them in the flow builder.

1. Hey [first name]! 👋 We noticed you didn't finish your conversation with us.
2. [What were they interested in?]
3. Want to pick up where you left off?
   • Yes, continue!
   • I have questions
   • Not interested
4. Great! What's the best email to reach you? The visitor types an email address.
5. And phone number? The visitor types a phone number.
6. The visitor is saved as a lead, tagged:
   • re_engaged
   • completed
7. How would you like to proceed?
   • 📅 Schedule a call
   • 📧 Email me
   • 📞 Call me
8. Book here: [Scheduling Link (optional)]
9. We'll send more information to [visitor's email].
10. We'll call [visitor's phone] within 24 hours!
11. Thanks [first name]! Talk soon! 🙌
12. What questions do you have? The visitor types a reply.
13. Great question! Let me have someone reach out to answer that directly.
14. No problem! If you ever need us, just reach out. 👋

What you get with each lead

Every lead this template collects appears in your Alma leads inbox with the answers the visitor gave and these tags, so you can sort and follow up: re_engaged, completed. Alma emails you when a new lead arrives. On the Growth plan and up you can also send leads to other software through Zapier, and the Agency plan adds webhooks.

Questions your flow does not cover

A template answers the paths it was built for. To answer other questions in the visitor's own words, add AI answering for $25 a month: it replies from business information you provide as text, which the Alma team loads into your bot. The article on how a knowledge base chatbot works explains what to write.

More retargeting & follow-up templates

• Cold Lead ReactivationRe-engage leads who went cold with a special offer or check-in.
• Post-Purchase Follow-upCheck in after purchase, gather feedback, and encourage reviews.
• Appointment Reminder & ConfirmationSend appointment reminders and allow easy rescheduling.
• Win-Back CampaignRe-engage inactive customers with a special offer.
• Review Request CampaignAsk happy customers for Google/Facebook reviews.