Post-Visit Review & Rebooking Bot Template

The conversation, step by step

These are the messages and questions in the template as it comes. Words in brackets are filled in from your business details or from the visitor's earlier answers. A visitor sees only the steps that match the buttons they choose, and you can change any wording, add steps or remove them in the flow builder.

1. Hi [name]! How was your recent visit to [Business Name]?
   • Loved it!
   • Great
   • Good
   • Could be better
2. That's amazing! We're so glad you enjoyed it. Would you mind sharing your experience? It really helps us out! Leave a review: [Google Review Link]
3. We're sorry to hear that. Your feedback helps us improve. What could we have done better? The visitor types a reply.
4. Thank you for sharing. A manager will follow up within 24 hours to address your concerns.
5. Ready to book your next appointment? Based on your service, we recommend rebooking in [Recommended Rebook Interval (weeks)] weeks. Book here: [Rebooking Link]
   • Book Next Appointment
   • Remind Me Later
6. The visitor is saved as a lead, tagged:
   • post_visit_feedback
7. Thanks for your time, [name]! We appreciate you choosing [Business Name].

What you get with each lead

Every lead this template collects appears in your Alma leads inbox with the answers the visitor gave and these tags, so you can sort and follow up: post_visit_feedback. Alma emails you when a new lead arrives. On the Growth plan and up you can also send leads to other software through Zapier, and the Agency plan adds webhooks.

Questions your flow does not cover

A template answers the paths it was built for. To answer other questions in the visitor's own words, add AI answering for $25 a month: it replies from business information you provide as text, which the Alma team loads into your bot. The article on how a knowledge base chatbot works explains what to write.

For more on using a chatbot in this kind of business, see our page on chatbots for fitness and wellness.

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