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Templates · Internal Operations & HR

Facility Issue Report Bot Template

Report facility issues with location, type, severity, and a description.

Best for
Facility management
Estimated setup
5 minutes
You fill in
Company Name, Office Location, Facilities Team Email, Building Area 1 (e.g. Floor 1), Building Area 2 (e.g. Floor 2), Building Area 3 (e.g. Kitchen/Break Room)

The conversation, step by step

These are the messages and questions in the template as it comes. Words in brackets are filled in from your business details or from the visitor's earlier answers. A visitor sees only the steps that match the buttons they choose, and you can change any wording, add steps or remove them in the flow builder.

  1. Report a Facility Issue Let us know what's going on so we can fix it.
  2. What type of issue?
    • HVAC (too hot/cold)
    • Plumbing
    • Electrical
    • Cleaning Needed
    • Broken Furniture/Equipment
    • Safety Concern
    • Other
  3. Where is the issue located?
    • [Building Area 1 (e.g. Floor 1)]
    • [Building Area 2 (e.g. Floor 2)]
    • [Building Area 3 (e.g. Kitchen/Break Room)]
    • Other
  4. Please describe the issue: The visitor types a reply.
  5. How urgent is this?
    • Emergency (safety risk)
    • High (affects work)
    • Normal
    • Low (when convenient)
  6. The visitor is saved as a lead, tagged:
    • facility_issue
  7. Issue reported! The facilities team has been notified. You'll be updated when it's resolved. For emergencies, contact [Facilities Team Email] directly.

What you get with each lead

Every lead this template collects appears in your Alma leads inbox with the answers the visitor gave and these tags, so you can sort and follow up: facility_issue. Alma emails you when a new lead arrives. On the Growth plan and up you can also send leads to other software through Zapier, and the Agency plan adds webhooks.

Questions your flow does not cover

A template answers the paths it was built for. To answer other questions in the visitor's own words, add AI answering for $25 a month: it replies from business information you provide as text, which the Alma team loads into your bot. The article on how a knowledge base chatbot works explains what to write.

Start from this template and make it yours.

The free trial lasts 14 days. Pick this template, fill in your details, change any wording, and add the chatbot to your site with one line of code.

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