Testimonial & Review Request Bot Template

The conversation, step by step

These are the messages and questions in the template as it comes. Words in brackets are filled in from your business details or from the visitor's earlier answers. A visitor sees only the steps that match the buttons they choose, and you can change any wording, add steps or remove them in the flow builder.

1. Hi [name]! Thanks for choosing [Company Name]. How was your recent service?
   • Excellent!
   • Good
   • Fair
   • Not satisfied
2. That's great to hear! We appreciate your trust. Would you mind sharing your experience? Reviews help us serve more homeowners like you. Leave a Google Review: [Google Review Link] Share on Facebook: [Facebook Page Link]
3. We're sorry to hear that. We want to make this right. What went wrong? The visitor types a reply.
4. Thank you for letting us know. Is there anything else you'd like to add? The visitor types a reply.
5. A manager will call you within 24 hours to resolve this. We take your satisfaction seriously.
6. The visitor is saved as a lead, tagged:
   • post_service_feedback
7. Thank you for your time! We appreciate you choosing [Company Name].

What you get with each lead

Every lead this template collects appears in your Alma leads inbox with the answers the visitor gave and these tags, so you can sort and follow up: post_service_feedback. Alma emails you when a new lead arrives. On the Growth plan and up you can also send leads to other software through Zapier, and the Agency plan adds webhooks.

Questions your flow does not cover

A template answers the paths it was built for. To answer other questions in the visitor's own words, add AI answering for $25 a month: it replies from business information you provide as text, which the Alma team loads into your bot. The article on how a knowledge base chatbot works explains what to write.

For more on using a chatbot in this kind of business, see our page on chatbots for home services.

More home services templates

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