Emergency Service Bot Template

The conversation, step by step

These are the messages and questions in the template as it comes. Words in brackets are filled in from your business details or from the visitor's earlier answers. A visitor sees only the steps that match the buttons they choose, and you can change any wording, add steps or remove them in the flow builder.

1. Emergency Service Request We understand this is urgent. Let's get you help ASAP.
2. What's the emergency?
   • No Water
   • No Heat/AC
   • Water Leak/Flooding
   • Gas Smell (call 911 first!)
   • Electrical Hazard
   • Other Emergency
3. SAFETY FIRST If you smell gas: 1. Do NOT turn on lights or create sparks 2. Leave the building immediately 3. Call 911 and your gas company 4. Call us from a safe location: [Emergency Phone Number]
4. I'm connecting you with our emergency team. What's your phone number? The visitor types a phone number.
5. And your address? The visitor types a reply.
6. The visitor is saved as a lead, tagged:
   • emergency_request
   • urgent
7. We will call you back as soon as possible. If you don't hear from us, call directly: [Emergency Phone Number] Emergency service is available 24/7. After-hours rates may apply.

What you get with each lead

Every lead this template collects appears in your Alma leads inbox with the answers the visitor gave and these tags, so you can sort and follow up: emergency_request, urgent. Alma emails you when a new lead arrives. On the Growth plan and up you can also send leads to other software through Zapier, and the Agency plan adds webhooks.

Questions your flow does not cover

A template answers the paths it was built for. To answer other questions in the visitor's own words, add AI answering for $25 a month: it replies from business information you provide as text, which the Alma team loads into your bot. The article on how a knowledge base chatbot works explains what to write.

For more on using a chatbot in this kind of business, see our page on chatbots for home services.

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