Table Reservation Bot Template

The conversation, step by step

These are the messages and questions in the template as it comes. Words in brackets are filled in from your business details or from the visitor's earlier answers. A visitor sees only the steps that match the buttons they choose, and you can change any wording, add steps or remove them in the flow builder.

1. I'd be happy to help you book a table at [Restaurant Name]! Let's get a few details.
2. What date are you looking at? The visitor types a reply.
3. Great! What time would you prefer?
   • 5:00 PM
   • 6:00 PM
   • 7:00 PM
   • 8:00 PM
   • Other time
4. What time works best for you? The visitor types a reply.
5. How many guests will be joining?
   • 2
   • 3-4
   • 5-6
   • 7+
6. What name should the reservation be under? The visitor types a reply.
7. And a phone number in case we need to reach you? The visitor types a phone number.
8. Any special requests? (dietary restrictions, high chair, anniversary, etc.)
   • No special requests
   • Enter special request
9. Please type your special request: The visitor types a reply.
10. The visitor is saved as a lead, tagged:
    • reservation
    • new_booking
11. Thanks! Here is your reservation request: Date: [visitor's reservation date] at [visitor's reservation time] Party of [visitor's party size] Name: [visitor's guest name] [Restaurant Name] [Restaurant Address] We'll confirm your table by phone or text. See you soon!
12. Anything else?
    • View Menu
    • Get Directions
    • That's all!
13. Check out our menu before your visit! Ask our team for the latest offerings.
14. We're located at [Restaurant Address]. Get directions: https://maps.google.com/?q=[Restaurant Address]
15. Thanks for booking with [Restaurant Name]! See you soon!

What you get with each lead

Every lead this template collects appears in your Alma leads inbox with the answers the visitor gave and these tags, so you can sort and follow up: reservation, new_booking. Alma emails you when a new lead arrives. On the Growth plan and up you can also send leads to other software through Zapier, and the Agency plan adds webhooks.

Questions your flow does not cover

A template answers the paths it was built for. To answer other questions in the visitor's own words, add AI answering for $25 a month: it replies from business information you provide as text, which the Alma team loads into your bot. The article on how a knowledge base chatbot works explains what to write.

For more on using a chatbot in this kind of business, see our page on chatbots for restaurants.

More restaurants & hospitality templates

• Restaurant Info & ReservationsHandle menu questions, hours, reservations, and online ordering.
• Restaurant Welcome & NavigatorGreet visitors and direct to reservations, menu, hours, or ordering.
• Menu Navigator BotHelp guests explore the menu with categories and dietary filters.
• Online Ordering BotTake pickup and delivery orders with menu item selection.
• Hours & Location BotShare business hours, location, parking, and contact information.
• Private Events & Catering BotCapture leads for private dining, catering, and special events.