Templates · Restaurants & Hospitality

Gift Card Bot Template

Sell and manage gift cards with balance checking.

Best for
Restaurants, cafes
Estimated setup
5 minutes
You fill in
Restaurant Name, Gift Card Purchase URL, Phone Number, Restaurant Address

The conversation, step by step

These are the messages and questions in the template as it comes. Words in brackets are filled in from your business details or from the visitor's earlier answers. A visitor sees only the steps that match the buttons they choose, and you can change any wording, add steps or remove them in the flow builder.

  1. [Restaurant Name] gift cards make the perfect present! Choose an amount:
    • $25
    • $50
    • $75
    • $100
    • Custom amount
  2. What amount would you like? The visitor types a reply.
  3. Would you like a physical card mailed or an e-gift card sent by email?
    • Physical card
    • E-gift card
  4. Physical gift cards can be picked up at [Restaurant Name] ([Restaurant Address]) or call us at [Phone Number] to arrange mailing.
  5. The visitor is saved as a lead, tagged:
    • gift_card_interest
    • potential_purchase
  6. Great choice! Complete your [visitor's gift amount] [visitor's card format] purchase here: [Gift Card Purchase URL] Thank you for choosing [Restaurant Name]!

What you get with each lead

Every lead this template collects appears in your Alma leads inbox with the answers the visitor gave and these tags, so you can sort and follow up: gift_card_interest, potential_purchase. Alma emails you when a new lead arrives. On the Growth plan and up you can also send leads to other software through Zapier, and the Agency plan adds webhooks.

Questions your flow does not cover

A template answers the paths it was built for. To answer other questions in the visitor's own words, add AI answering for $25 a month: it replies from business information you provide as text, which the Alma team loads into your bot. The article on how a knowledge base chatbot works explains what to write.

For more on using a chatbot in this kind of business, see our page on chatbots for restaurants.

Start from this template and make it yours.

The free trial lasts 14 days. Pick this template, fill in your details, change any wording, and add the chatbot to your site with one line of code.

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