Feedback & Review Bot Template

The conversation, step by step

These are the messages and questions in the template as it comes. Words in brackets are filled in from your business details or from the visitor's earlier answers. A visitor sees only the steps that match the buttons they choose, and you can change any wording, add steps or remove them in the flow builder.

1. Thanks for dining at [Restaurant Name]! We'd love to hear about your experience. How was your visit today?
   • Excellent
   • Good
   • Okay
   • Poor
2. That's wonderful to hear! Would you mind sharing your experience on Google or Yelp? It really helps us out!
   • Leave a Google Review
   • Leave a Yelp Review
   • Maybe later
3. Thank you so much! Here's the link: [Google Review URL]
4. Thank you so much! Here's the link: [Yelp Review URL]
5. The visitor is saved as a lead, tagged:
   • feedback_positive
   • satisfied_customer
6. We're sorry to hear that. We'd love to make it right. What could we have done better? The visitor types a reply.
7. Thank you for the feedback. A manager will reach out within 24 hours. What's the best way to contact you? (phone or email) The visitor types a reply.
8. The visitor is saved as a lead, tagged:
   • feedback_negative
   • needs_followup
9. Thank you for your feedback! We appreciate you taking the time to help us improve [Restaurant Name].

What you get with each lead

Every lead this template collects appears in your Alma leads inbox with the answers the visitor gave and these tags, so you can sort and follow up: feedback_positive, satisfied_customer, feedback_negative, needs_followup. Alma emails you when a new lead arrives. On the Growth plan and up you can also send leads to other software through Zapier, and the Agency plan adds webhooks.

Questions your flow does not cover

A template answers the paths it was built for. To answer other questions in the visitor's own words, add AI answering for $25 a month: it replies from business information you provide as text, which the Alma team loads into your bot. The article on how a knowledge base chatbot works explains what to write.

For more on using a chatbot in this kind of business, see our page on chatbots for restaurants.

More restaurants & hospitality templates

• Restaurant Info & ReservationsHandle menu questions, hours, reservations, and online ordering.
• Restaurant Welcome & NavigatorGreet visitors and direct to reservations, menu, hours, or ordering.
• Table Reservation BotBook tables with date, time, party size, and special requests.
• Menu Navigator BotHelp guests explore the menu with categories and dietary filters.
• Online Ordering BotTake pickup and delivery orders with menu item selection.
• Hours & Location BotShare business hours, location, parking, and contact information.