Office Hours & Location Bot Template

The conversation, step by step

These are the messages and questions in the template as it comes. Words in brackets are filled in from your business details or from the visitor's earlier answers. A visitor sees only the steps that match the buttons they choose, and you can change any wording, add steps or remove them in the flow builder.

1. [Practice Name] [Full Address] Phone: [Office Phone] Fax: [Fax Number] Office Hours: Monday - Friday: [Weekday Hours (e.g. 8am - 5pm)] Saturday: [Saturday Hours (or Closed)] Sunday: Closed
2. What would you like to do?
   • Get Directions
   • Call the Office
   • Schedule Appointment
   • After-Hours Info
3. Our office is located at: [Full Address] Free parking is available on site. The entrance is at the front of the building.
4. You can reach us at [Office Phone] during office hours. Monday - Friday: [Weekday Hours (e.g. 8am - 5pm)] Saturday: [Saturday Hours (or Closed)]
5. Book your appointment online: [Online Booking Link] Or call us at [Office Phone]
6. After-Hours Information: For life-threatening emergencies, call 911. For urgent after-hours medical concerns, call our answering service at [After-Hours Phone Number].
7. Can I help with anything else?
   • Yes, show options again
   • No, thank you
8. Thanks for contacting [Practice Name]! Have a great day.

Questions your flow does not cover

A template answers the paths it was built for. To answer other questions in the visitor's own words, add AI answering for $25 a month: it replies from business information you provide as text, which the Alma team loads into your bot. The article on how a knowledge base chatbot works explains what to write.

For more on using a chatbot in this kind of business, see our page on chatbots for healthcare practices.

More healthcare & medical templates

• Medical Practice Welcome BotDirect patients to appointments, office info, or the patient portal, and send refill and health questions to the office by phone.
• Appointment Scheduling BotTake appointment requests with the visit type, a preferred time, and the patient's name and contact details.
• New Patient Request BotTake a first-visit request: visit type, preferred time, whether insurance will be used, name and contact details. Registration forms stay with the practice.
• Refill Callback BotTake a callback request about a refill: name, best time to call and phone number. The office takes the details by phone.
• Insurance & Billing BotAnswer billing questions, accepted insurance, and payment options.
• Care Options BotRoute patients to the right type of visit with buttons, show the emergency line, and take a visit request.