Emergency Contact / Urgent Request Bot Template

The conversation, step by step

These are the messages and questions in the template as it comes. Words in brackets are filled in from your business details or from the visitor's earlier answers. A visitor sees only the steps that match the buttons they choose, and you can change any wording, add steps or remove them in the flow builder.

1. URGENT REQUEST Is this an emergency that needs immediate attention?
   • Yes - Critical Issue
   • No - Can Wait Until Business Hours
2. What type of emergency is this?
   • Website Is Down
   • Ads Running Incorrectly
   • Security Breach / Hacked
   • PR Crisis / Negative Publicity
   • Payment / Billing Emergency
   • Other Critical Issue
3. Please describe the issue: The visitor types a reply.
4. Best phone number to reach you RIGHT NOW: The visitor types a phone number.
5. The visitor is saved as a lead, tagged:
   • emergency
   • urgent
6. We're alerting the on-call team member now. Expected response time: Within 1 hour (business hours) or within 2 hours (after hours). If you don't hear from us, call: [Emergency Phone Number]
7. Got it. What do you need help with? The visitor types a reply.
8. We'll address this first thing on the next business day. Need it sooner? Call us at [Emergency Phone Number] during business hours.

What you get with each lead

Every lead this template collects appears in your Alma leads inbox with the answers the visitor gave and these tags, so you can sort and follow up: emergency, urgent. Alma emails you when a new lead arrives. On the Growth plan and up you can also send leads to other software through Zapier, and the Agency plan adds webhooks.

Questions your flow does not cover

A template answers the paths it was built for. To answer other questions in the visitor's own words, add AI answering for $25 a month: it replies from business information you provide as text, which the Alma team loads into your bot. The article on how a knowledge base chatbot works explains what to write.

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