Templates · Customer Service
Business Info Bot Template
Answer common questions about hours, location, pricing, services.
- Best for
- Any local business
- Estimated setup
- 10 minutes
- You fill in
- Business Name, Business Hours, Address, Phone Number, Website URL, Services Offered, Basic Pricing Info
The conversation, step by step
These are the messages and questions in the template as it comes. Words in brackets are filled in from your business details or from the visitor's earlier answers. A visitor sees only the steps that match the buttons they choose, and you can change any wording, add steps or remove them in the flow builder.
-
Hi! 👋 Welcome to [Business Name]!
-
How can I help?
- 📍 Location & Hours
- 💰 Pricing
- 🛠️ Services
- 📞 Contact Us
- 💬 Other
-
📍 [Address]
🕐 Hours:
[Business Hours]
-
Need anything else?
- 🗺️ Get directions
- Back to menu
- That's all!
-
Here's directions:
https://maps.google.com/?q=[Address]
-
💰 Pricing:
[Basic Pricing Info]
-
Questions about pricing?
- Book/Schedule
- See services
- Back to menu
-
🛠️ Our Services:
[Services Offered]
-
Interested?
- Yes, contact me
- See pricing
- Back to menu
-
📞 Phone: [Phone Number]
🌐 Website: [Website URL]
📍 [Address]
-
Prefer we contact you?
- I'll call you
- Have someone call me
- Back to menu
-
What's your name?
The visitor types a reply.
-
Thanks [visitor's customer name]! Best phone number?
The visitor types a phone number.
-
What can we help you with?
The visitor types a reply.
-
The visitor is saved as a lead, tagged:
-
We'll call you at [visitor's customer phone] soon. Thanks for contacting [Business Name]! 🙏
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Type your question:
The visitor types a reply.
-
Thanks! For the best answer, contact us directly at [Phone Number].
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Anything else?
- Yes, back to menu
- No, that's all
-
Thanks! Have a great day! 😊
What you get with each lead
Every lead this template collects appears in your Alma leads inbox with the answers the visitor gave and these tags, so you can sort and follow up: contact_request. Alma emails you when a new lead arrives. On the Growth plan and up you can also send leads to other software through Zapier, and the Agency plan adds webhooks.
Questions your flow does not cover
A template answers the paths it was built for. To answer other questions in the visitor's own words, add AI answering for $25 a month: it replies from business information you provide as text, which the Alma team loads into your bot. The article on how a knowledge base chatbot works explains what to write.