E-Commerce Chatbot Builder
Show discount codes to past chat visitors when they return, recommend products, and answer support questions automatically to increase your sales.
Built For E-Commerce Professionals
Alma suits the way you work, whether you run the business alone or with a growing team.
Shopify Store Owners
Add the chat widget to your Shopify store to show past chat visitors a discount code when they return, recommend products, and collect order questions for your team.
Direct-to-Consumer Brands
Build a branded shopping experience that guides customers to the right product and encourages them to buy again.
Marketplace Sellers
Greet the visitors your social media posts send to your site, and direct them to your listings with personalized product recommendations.
Subscription Businesses
Answer subscription questions, present upgrade offers, and collect cancellation reasons in the chat, so your team can respond before the customer leaves.
Challenges for E-Commerce Businesses
These are common problems for businesses in this field, and Alma is designed to help with each one.
Abandoned Carts
Many shoppers leave items in their cart and never return to finish the purchase.
Support Tickets Pile Up
Order tracking, return requests, and shipping questions overwhelm your support team during peak seasons.
Customers Can't Find Products
Large catalogs make it hard for shoppers to find what they need, so many leave the site instead of making a purchase.
Hard to Personalize for Every Visitor
You cannot recommend products to every visitor by hand, and a generic shopping experience leads to fewer sales.
How Alma Helps E-Commerce Businesses
Chatbot features designed for your industry.
Discount Code Offers
Put a limited-time discount code in your chatbot's welcome message or behind a button, so every shopper who opens the chat can use it.
Product Recommendations
Guide customers to the right product with a quiz-style flow based on preferences, budget, and use case.
Order Questions & Returns
Collect order numbers, questions, and return requests in the chat, and email them to your support team with the details.
Promo & Discount Capture
Offer exclusive discounts in exchange for email sign-ups, which grows your email list and encourages more purchases.
What You Can Automate
Any conversation you have over and over can be handled by a chatbot. Here is what e-commerce businesses usually automate first.
Checkout Discount
Offer an optional discount code in the chat to shoppers who are deciding, to help bring them back to checkout.
Product Finder Quiz
Guide uncertain shoppers to the right product with a conversational quiz based on their needs, preferences, and budget.
Order Status Requests
Customers enter their order number and question, and the chatbot emails the request to your support team, so the customer does not have to write an email.
Return & Exchange Requests
Collect the reason for the return, the order details, and the preferred resolution, then pass the request to your support team with all the details.
VIP & Loyalty Engagement
Tag customers who say they have bought before as VIPs, and show them exclusive offers, early access to sales, and recommendations in the chat.
Review Collection
Ask customers who return to the chat to rate their purchase, and give them a link to leave a review.
Ready-to-Use E-Commerce Templates
Start with a pre-built template and customize it for your business. Most are live in under 30 minutes.
Cart Abandonment Recovery
5 minutesRe-engage shoppers who abandoned their cart with reminders and offers.
Product Recommendation Quiz
15 minutesHelp customers find the right product with guided questions.
E-Commerce Welcome Bot
5 minutesGuide visitors to products, deals, order tracking, or support.
Product Finder Bot
10 minutesHelp customers discover products with guided category and preference questions.
Order Tracking Bot
5 minutesHelp customers check order status with order number lookup.
Returns & Exchanges Bot
5 minutesHandle return and exchange requests with reason and resolution options.
Discount & Promo Bot
5 minutesCapture leads with exclusive discounts and promotional offers.
Size Guide Bot
10 minutesHelp customers find the right size with guided measurement questions.
Shipping Information Bot
5 minutesAnswer shipping questions about rates, times, international, and tracking.
Go Live in 3 Steps
You do not need to write code or hire a developer.
Choose a Template
Choose one of our e-commerce templates. Each one is designed around the conversations that are common in your industry.
Customize
Add your business details, adjust the questions, and connect your calendar or CRM (customer contact database) in our visual drag-and-drop builder.
Go Live
Paste one line of embed code on your website, and the chat widget (the chat window visitors see) is live. It starts capturing leads right away.
Connect Your Existing Tools
Alma books appointments into its own calendar, which syncs with Google Calendar and Outlook Calendar, and emails you each new lead. On the Growth plan and up, Zapier can send each lead to other software you use, and Alma sends each lead to CoreCNX, the suite's CRM, once our team links your account. The Agency plan adds webhooks.
Alma connects directly only to the services above. Before you count on Zapier, check that your app is on Zapier.
Frequently Asked Questions
Not with timed reminders. Alma cannot see what is in a shopper's cart, and it does not send emails or texts after a shopper leaves. It can offer a discount code in the chat to any shopper who opens it, including shoppers who come back to your site on their own.
Not directly. Alma has no native integration with Shopify, WooCommerce, or BigCommerce, so it cannot see carts, orders, or inventory. On the Growth plan and up, Zapier can send each new lead to other apps, so check that your app is on Zapier. The Agency plan adds webhooks (automatic messages that one app sends to another).
Yes, as a chat window. It is added with one line of JavaScript code, so it works in Shopify, WooCommerce, BigCommerce, or a custom storefront. Product recommendation and discount flows appear on the pages shoppers are already viewing. The chatbot does not read your store's data.
Only by what customers tell the chatbot, because Alma cannot see your orders. The chatbot can tag subscribers based on their answers, such as the products they want or whether they have bought before, and you can use those tags to sort your leads and to choose which offers the chatbot shows in each conversation.
Yes. You can set up the chatbot to show a discount code, a limited-time offer, or a free shipping promotion as part of your returning-shopper or lead capture flows.
Yes. You can create a pre-launch flow that collects email addresses and shares early previews. When the product is available, update the flow so the chat announces it to everyone who opens it. Each email address is saved as a lead, so you can email your list yourself.
Explore Other Industry Solutions
You can use Alma to build chatbots for businesses like yours and for many other kinds of businesses.
Start turning more visitors into buyers today
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