E-Commerce Chatbot Builder
Recover abandoned carts, recommend products, and handle support questions automatically to increase your sales.
Built For E-Commerce Professionals
Alma suits the way you work, whether you run the business alone or with a growing team.
Shopify Store Owners
Add a chatbot to your Shopify store to recover abandoned carts, recommend products, and handle order inquiries.
Direct-to-Consumer Brands
Build a branded shopping experience that guides customers to the right product and encourages them to buy again.
Marketplace Sellers
Greet the visitors your social media posts send to your site, and direct them to your listings with personalized product recommendations.
Subscription Businesses
Reduce cancellations with automated check-ins, offers to upgrade, and subscription management through the chat.
Challenges for E-Commerce Businesses
These are common problems for businesses in this field, and Alma is designed to help with each one.
70% Cart Abandonment
Most shoppers leave without buying, and without automated follow-up, those sales are usually lost for good.
Support Tickets Pile Up
Order tracking, return requests, and shipping questions overwhelm your support team during peak seasons.
Customers Can't Find Products
Large catalogs make it hard for shoppers to find what they need, so many leave the site instead of making a purchase.
Hard to Personalize for Every Visitor
You cannot recommend products to every visitor by hand, and a generic shopping experience leads to fewer sales.
How Alma Helps E-Commerce Businesses
Chatbot features designed for your industry.
Cart Recovery
Automatically send reminders and limited-time discount codes to shoppers who left items in their cart.
Product Recommendations
Guide customers to the right product with a quiz-style flow based on preferences, budget, and use case.
Order Tracking & Returns
Let customers check order status and initiate returns without waiting for a support agent.
Promo & Discount Capture
Offer exclusive discounts in exchange for email sign-ups, which grows your email list and encourages more purchases.
What You Can Automate
Any conversation you have over and over can be handled by a chatbot. Here is what e-commerce businesses usually automate first.
Abandoned Cart Recovery
Send timed follow-up messages with cart contents and optional discount codes to bring shoppers back to checkout.
Product Finder Quiz
Guide uncertain shoppers to the right product with a conversational quiz based on their needs, preferences, and budget.
Order Status Lookup
Customers enter their order number and instantly receive tracking details, delivery estimates, and shipping status.
Return & Exchange Requests
Collect the reason for the return, the order details, and the preferred resolution, then pass the request to your support team with all the details.
VIP & Loyalty Engagement
Tag repeat customers as VIPs and send exclusive offers, early access to sales, and personalized recommendations.
Post-Purchase Review Collection
After delivery, automatically ask customers to rate their purchase and leave a review at a suitable time.
Ready-to-Use E-Commerce Templates
Start with a pre-built template and customize it for your business. Most are live in under 30 minutes.
Cart Abandonment Recovery
5 minutesRe-engage shoppers who abandoned their cart with reminders and offers.
Product Recommendation Quiz
15 minutesHelp customers find the right product with guided questions.
E-Commerce Welcome Bot
5 minutesGuide visitors to products, deals, order tracking, or support.
Product Finder Bot
10 minutesHelp customers discover products with guided category and preference questions.
Order Tracking Bot
5 minutesHelp customers check order status with order number lookup.
Returns & Exchanges Bot
5 minutesHandle return and exchange requests with reason and resolution options.
Discount & Promo Bot
5 minutesCapture leads with exclusive discounts and promotional offers.
Size Guide Bot
10 minutesHelp customers find the right size with guided measurement questions.
Shipping Information Bot
5 minutesAnswer shipping questions about rates, times, international, and tracking.
Go Live in 3 Steps
You do not need to write code or hire a developer.
Choose a Template
Choose one of our e-commerce templates. Each one is designed around the conversations that are common in your industry.
Customize
Add your business details, adjust the questions, and connect your calendar or CRM (customer contact database) in our visual drag-and-drop builder.
Go Live
Paste one line of embed code on your website, and the chat widget (the chat window visitors see) is live. It starts capturing leads right away.
Connect Your Existing Tools
Alma connects with the tools e-commerce businesses already use, and you do not need a developer to set it up.
Hundreds more apps can be connected through Zapier webhooks.
Frequently Asked Questions
When a shopper leaves items in their cart, the chatbot sends a follow-up message with their cart contents and an optional discount code. You can set the timing and the number of reminders.
Yes, through Zapier and webhooks (automatic messages that one app sends to another). You can connect Alma to Shopify, WooCommerce, BigCommerce, and other platforms to share customer data and start automated flows.
Yes. The chat window is added with one line of JavaScript code, so it works in Shopify, WooCommerce, BigCommerce, or a custom storefront. Cart recovery and product recommendation flows appear on the pages shoppers are already viewing.
Yes. The chatbot tags subscribers based on what they buy, how much they spend, and how often they purchase. You can use these tags to send promotions and recommendations to the right customers.
Yes. You can set up the chatbot to distribute unique discount codes, limited-time offers, or free shipping promotions as part of your cart recovery or lead capture flows.
Yes. You can create a pre-launch flow that collects email addresses, shares early previews, and notifies subscribers when the product becomes available, all through automated chat messages.
Explore Other Industry Solutions
You can use Alma to build chatbots for businesses like yours and for many other kinds of businesses.
Start recovering lost sales today
The 14-day free trial does not require a credit card, and setup takes only minutes.