Healthcare Chatbot Builder
Take appointment requests, route patients to the right visit, and answer office questions, while health details stay with your office.
Built For Healthcare Professionals
Alma suits the way you work, whether you run the business alone or with a growing team.
Medical Practices
Take appointment requests, route patients to the right type of visit, and answer common office questions for family medicine and specialty clinics.
Dental Offices
Handle cleaning requests, new patient requests, and insurance questions, so the front desk can call back with what it needs to book the visit.
Urgent Care Centers
Point patients to the right type of visit with buttons, show your emergency line, and answer questions about hours and what to bring.
Mental Health Practices
Let new clients request a first appointment with only their name, contact details, and a preferred time, and keep anything personal for their first conversation with your clinician.
Challenges for Healthcare Businesses
These are common problems for businesses in this field, and Alma is designed to help with each one.
Patients Can't Get Through
When your phone lines are jammed, patients wait on hold for simple tasks such as booking or rescheduling an appointment.
Requests Arrive Incomplete
A voicemail with no callback number or visit type means another round of phone calls before the patient is booked.
Missed Appointments
No-shows disrupt your schedule and cost your practice revenue.
Repetitive Patient Questions
Staff spends hours answering the same questions about insurance, hours, parking, and preparation instructions.
How Alma Helps Healthcare Businesses
Chatbot features designed for your industry.
New Patient Requests
Collect a new patient's name, contact details, type of visit, and preferred time, then send them to your own forms to finish registering.
Appointment Scheduling
Patients book appointments in the chat from your Alma booking calendar, with their visit type and preferred time.
Appointment Reminders
Appointments booked through Alma's calendar get a confirmation email and reminder emails 24 hours and 1 hour before.
Visit-Type Routing
Patients choose the type of visit from buttons, such as a checkup, a sick visit, or a follow-up, and the routing flow shows the emergency line: if this is an emergency, call 911.
What You Can Automate
Any conversation you have over and over can be handled by a chatbot. Here is what healthcare businesses usually automate first.
New Patient Requests
Take a first-visit request with the visit type, a preferred time, and contact details, and link to your own patient forms for registration and health history.
Refill Callback Requests
Patients leave their name, phone number, and a good time to call, and your office calls back about the refill. The chat does not ask about medications.
Post-Visit Follow-Ups
Answer common questions after a visit, such as billing and how to book a follow-up appointment, with each follow-up request emailed to your office.
Insurance Questions
Answer "Do you take my insurance?" with the plans you accept, and record which insurance company the patient has, so staff can check coverage. Member ID numbers are collected by your office, not in the chat.
Pre-Procedure Instructions
Share preparation instructions (fasting, medication holds, what to bring) in the chat whenever patients ask before a procedure.
Patient Satisfaction Surveys
Ask patients who open the chat for feedback on wait times, provider experience, and office environment to improve patient satisfaction.
Ready-to-Use Healthcare Templates
Start with a pre-built template and customize it for your business. Most are live in under 30 minutes.
Medical Practice Welcome Bot
5 minutesDirect patients to appointments, office info, or the patient portal, and send refill and health questions to the office by phone.
Appointment Scheduling Bot
10 minutesTake appointment requests with the visit type, a preferred time, and the patient's name and contact details.
New Patient Request Bot
10 minutesTake a first-visit request: visit type, preferred time, whether insurance will be used, name and contact details. Registration forms stay with the practice.
Refill Callback Bot
5 minutesTake a callback request about a refill: name, best time to call and phone number. The office takes the details by phone.
Office Hours & Location Bot
5 minutesShare practice hours, location, providers, and contact information.
Insurance & Billing Bot
10 minutesAnswer billing questions, accepted insurance, and payment options.
Care Options Bot
10 minutesRoute patients to the right type of visit with buttons, show the emergency line, and take a visit request.
Dental Office Bot
10 minutesSpecialized for dental practices with services, insurance, and booking.
Appointment Reminder Bot
5 minutesConfirm upcoming appointments with reschedule and cancel options.
Go Live in 3 Steps
You do not need to write code or hire a developer.
Choose a Template
Choose one of our healthcare templates. Each one is designed around the conversations that are common in your industry.
Customize
Add your business details, adjust the questions, and connect your calendar or CRM (customer contact database) in our visual drag-and-drop builder.
Go Live
Paste one line of embed code on your website, and the chat widget (the chat window visitors see) is live. It starts capturing leads right away.
Connect Your Existing Tools
Alma books appointments into its own calendar, which syncs with Google Calendar and Outlook Calendar, and emails you each new lead. On the Growth plan and up, Zapier can send each lead to other software you use, and Alma sends each lead to CoreCNX, the suite's CRM, once our team links your account. The Agency plan adds webhooks.
Alma connects directly only to the services above. Before you count on Zapier, check that your app is on Zapier.
Frequently Asked Questions
Only for scheduling and first contact. Alma is not HIPAA compliant and does not sign Business Associate Agreements, so the healthcare templates ask only for a name, contact details, the type of visit, and a preferred time, and they ask patients to share health details with your office directly. Keep symptoms, medications, and insurance member IDs in your own systems.
You can add a button for each provider to the appointment scheduling flow, and the patient's choice is saved with the request. The template itself asks for the type of visit and a preferred time of day.
Yes. We have a dedicated dental office template, designed specifically for dental practices, that covers services, insurance questions, and appointment booking.
As a callback request. The Refill Callback Bot asks for the patient's name, phone number, and a good time to call, and tells the patient your office will call back. It does not ask for the medication, the dosage, or the pharmacy, because your clinical team should take those details by phone or through your patient portal.
Not on a schedule. Alma does not send messages to patients on its own before a procedure. You can add your preparation instructions to the chatbot, so patients can read what to bring and what to expect whenever they open the chat. Patients who book through Alma's calendar also get reminder emails 24 hours and 1 hour before the appointment.
Yes. The patient satisfaction survey template collects feedback from patients who open the chat, and it can tag negative experiences and send an email alert so your office manager can follow up quickly.
This page is about building the bot. If you are still deciding whether one is worth it, the longer read is AI chatbots for healthcare practices, which covers what it costs, what it replaces, and where it falls short.
Explore Other Industry Solutions
You can use Alma to build chatbots for businesses like yours and for many other kinds of businesses.
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